Support

Need help with Remote Disk? Here are answers to common questions — if you still get stuck, email the address below.

Contact

Email contact@eof.io. Please include your iOS version, device model, and the storage provider (S3 / R2 / SFTP / …) you were connecting to. If the issue happens with a specific file or folder, a redacted path helps a lot.

Frequently asked

My connection won't authenticate.

• S3: double-check the region, endpoint URL, and whether the bucket requires path-style vs virtual-hosted-style access (toggle in connection settings).
• S3: confirm your access key has s3:ListBucket, s3:GetObject, s3:PutObject, and s3:DeleteObject permissions on the bucket.
• SFTP: verify the host, port, and that your key file (if used) is in OpenSSH format.

Files show up empty or never download.

iOS throttles File Provider downloads when the device is on cellular or in Low Power Mode. Check the connection's cellular policy in Settings → the connection → Cellular, and try again on Wi-Fi to isolate the cause.

A conflict dialog keeps appearing.

Remote Disk detects changes on both sides using ETags. You can switch the conflict strategy per connection: server wins, local wins, keep both (renames the local copy with a timestamp), or manual.

Can I use Remote Disk with my self-hosted MinIO / custom S3?

Yes. Choose "Custom endpoint" when creating the connection, paste your HTTPS URL, and toggle path-style addressing if your deployment requires it.

Does it work on iPad / Mac?

iPad is fully supported. On Apple Silicon Macs, the iOS build can run via the "iPhone & iPad apps on Mac" allowlist but Mac is not the primary target.